Who you're actually writing to
If you've landed here after reading about Blockspins on this site, it's worth knowing exactly who you're contacting. blockspins-casino.co.uk is an independent information portal – we research and write about the operator, but we don't run the casino, hold player funds, or have any access to individual accounts. Questions about our articles, corrections, or general feedback on the content are exactly what this inbox is for.
We're not shy about that distinction because it matters: mixing us up with the operator wastes your time when something needs sorting on your account.
Where our remit ends
We can't look up your balance, process a withdrawal, or explain why a specific deposit hasn't landed – we simply don't have the systems for it. The same goes for bonus activation issues, login trouble, or verification queries tied to your own account. These all sit entirely with the operator, and no amount of emailing our editorial address will move them along.
What we can help with: mistakes in our coverage, questions about how we researched a figure, or general queries about the site itself.
Email and how long we take
Send editorial queries to [email protected]. We aim to reply within 48 hours, though busier periods can push that slightly. There's no live chat on this side – we're a small editorial team, not a support desk, so email is the only channel we offer.
Reaching Blockspins directly
For anything account-related – deposits, withdrawals, bonus terms, verification – go through the operator's own support channels on its platform rather than through us. Blockspins offers a live chat button on its website for quicker queries, alongside its own email support. Neither of those addresses is ours, and we won't forward messages on your behalf, so it's quicker to go straight to the source.
Escalating a complaint
If a dispute with Blockspins hasn't been resolved through its own support, the operator's terms of service (governed by the laws of Costa Rica) set out how complaints are handled there. We can't intervene in an individual dispute or act as a go-between, but we're always glad to hear about recurring issues readers report, since that shapes how we cover the brand going forward.
Frequently asked questions
Can you check my Blockspins balance for me? No – we have no access to player accounts. Contact Blockspins support directly.
Do you pass complaints on to the operator? No, we don't act as an intermediary. Complaints about your account go through Blockspins' own support channels.
Will you correct a factual error in an article? Yes – email us the details and we'll review it, usually within 48 hours.
Is blockspins-casino.co.uk affiliated with Blockspins? No. We're an independent portal that reports on the brand; we don't operate it.
If gambling isn't feeling fun
This site is aimed at adults aged 18+, and gambling should stay entertainment rather than a habit that causes stress. If it's starting to feel like more than that, GamCare runs the free, 24/7 National Gambling Helpline on 0808 8020 133, and BeGambleAware offers free, confidential support too.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.